Whatever happens to your order, you can contact us via support@vintohome.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
Shipping Method – Ground (smaller items) - 1-2 Weeks Approx. Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. You may go to FedEx or UPS website to track your shipment. Occasionally, your package may not be delivered due to weather conditions or a concern for the package safety. This decision is made by the carrier. Very small items may ship USPS.If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight.Shipping Method – Freight - 2-3 Weeks Approx. Standard shipping method for large / heavy items is with a freight carrier. Delivery signature is required for freight shipments and you will need to be present during your delivery time window. For residential deliveries, the freight carrier will contact you to schedule delivery date. You may go to the freight carrier’s website to track your shipment.If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. We will email you all the tracking associated with your shipment.Freight shipments are curbside delivery. If you would like push-through-front-door service, this would be an additional cost and you will need to contact us prior to placing your order.Upon delivery, if you notice any damage to the box/item you MUST note this on the delivery receipt.
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $20 as a recall fee for each package. Please refer to the Return Policy for additional information.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide VintoHome with proof of the damage in detail as this will assist us in processing your order refund.
All items come with a guarantee 30 Days warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 1 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for VintoHome to process your refund.
There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.