With VintoHome, you can make certain of predictable, a-list home items and hardware that meet the most noteworthy worldwide quality and wellbeing, conveyed in spec and on schedule. If you are not happy with your buy, basically return it inside 30 days from the date of conveyance. Kindly remember that all profits should be unused, unwashed and whole and all bundling, marks and labels should stay flawless and be joined with the thing. Limited time things, streak deals, freedom things and any things set apart as “conclusive deal” are not qualified for incomplete discounts, trades, or returns. All deals are conclusive.

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, Please go to “My account” and click “View My Orders”, you can apply for a return.
Please fill in detailed information for a return or exchange. Once your request is approved, you can download the return label from the “Return Information”.
If you want to return it by yourself, please email us at support@vintohome.com along with the return tracking number(s).
Please send all returns to:

 30 N Gould St Ste 1674 Sheridan, WY 82801
 (910) 448-7388‬

We don’t discount or return unique transportation charges. You are answerable for paying for your own transportation costs for returning any thing to Vintohome. If you can’t send the thing out, we will handle a return transporting mark. Whenever we’ve gotten the returned thing, we will then, at that point interaction your absolute discount, barring return dispatching costs, to your the first technique for installment. If it’s not too much trouble, note that all discounts are handled inside 3-7 work days.

In the event that you can’t discover what you’re searching for in our Return Policy, kindly visit our Contact Us page for extra client care help.

Order Cancellations

Order Cancellation before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

To cancel your order, please go to “My account” and click “View My Orders”. Fill in detailed information to cancel order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30pm-4:00am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@vintohome.com.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, please go to “My account” and click “View My Orders”, to apply to cancel the order. Fill in detailed information to cancel order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@vintohome.com right away. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. All orders must rejected at delivery.

Returned Products:

For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please go to “My account” and click “View My Orders”. Our support team will quickly reassess the issue and provide you with a response up to 48 hours.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label.

Please go to “My account” and click “View My Orders” to apply for returns. We will, upon request, send you the correct item or issue the full refund.

Item Damaged during Transit:

In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@vintohome.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at support@vintohome.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.