Our Guarantee

The VintoHome guarantee is simple: provide customers with 100% satisfaction with of our VintoHome branded items and services. If you are not happy with our service or product or in need of help, drop us an email to [email protected] and we won't stop working until you're satisfied.

We offer a 30-day return guarantee:

VintoHome has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring VintoHome to life. If you receive any item not meeting expectation in 30 days from the date of delivery, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.

We guarantee you a quick response:

Our support team pledges that we answer your inquiries up to 24 hours and will help and guide for many years to come.

We guarantee your privacy will be respected:

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.

VintoHome is not responsible for the following situations:

●Breakdown resulting from Acts of God

●Problems due to improper installation

●Products with safety feature(s) removed, bypassed disabled or altered

●Damages caused by third-party actions, fire, collision, vandalism or theft

●Breakdown caused by accidental damage, spilled liquids, insect infestation, introduction of foreign objects, misuse, abuse, or intentional physical damage

●Breakdown resulting from war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout or civil commotion Seized or damaged parts resulting from failure to maintain proper levels of lubricants or coolants, from use of contaminated or improper lubricants, from use of stale, contaminated or improper fuel, or from freezing or overheating