All sales with VintoHome are final and products are not eligible for return.

FOR SPECIAL CASE on some particular brand items if we offer return, Customer need to follow the process below:
To return merchandise for any reason:

• All returns do require a Return Authorization number. This number must be clearly displayed on the outside of the return package.
• Shipping charges, either way, are not refundable.
• Returns must be requested within 30 days of the original ship date.
• Products must be returned in original packaging and in original condition.
• Returns will be subject to a 30% restocking charge.
• Returns must be shipped back to us, prepaid, to the distribution center noted in the upper right hand corner of your original packing slip.
• ”Special Buy” items are final sales and cannot be returned.
• Return shipments that are not prepaid will be refused.
• Unauthorized returns will be refused.
• Credit will be issued for merchandise only upon receipt and inspection of returned merchandise, less restocking charge and handling fee.

 Customers are responsible for return shipping costs in cases where they change their mind, dislike the item, or the size does not meet their expectations.

Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, refund will only be issued to credit card A. We cannot refund to credit card B, send a check or return to a different account.

All types of refunds may take up to 14 business days to be processed.

Damaged/Defective Merchandise

For products that are received damaged or with defects, please contact us at 910 448 7388 or by email at support@vintohome.com and we will assist you with a replacement or a partial refund. Please note that you MUST retain the original packaging/box that the item came in for the claim to be handled appropriately by VintoHome and/or the carrier. If the customer has thrown the packaging or can not provide the shipping bar code from the box in form of pictures then the order becomes non eligible for the return or refund. You have to hold the original packaging till you do not receive the tracking details for the replacemet items.

Mistakes do happen

We make every attempt to avoid errors in pricing, product information and product availability. If an error does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause.